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A significant part of what makes your business unique is its capabilities. They define what your customers value and distinguish you from your competitive set. If you offer something unique, your customers will choose you over your competitive location. A capability framework is an essential tool for a high-performing company: It sets the tone and...

The Bamboo toothbrush is an obvious choice for environmentalists. The handle is a fast-growing, environmentally friendly material that helps the planet, whilst the bristles are made from nylon which is not planet-friendly. “Hold on a minute, isn’t the bamboo toothbrush better for the environment than a regular toothbrush, or is this debatable?” “Yes, I think...