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A significant part of what makes your business unique is its capabilities. They define what your customers value and distinguish you from your competitive set. If you offer something unique, your customers will choose you over your competitive location. A capability framework is an essential tool for a high-performing company: It sets the tone and...

The Bamboo toothbrush is an obvious choice for environmentalists. The handle is a fast-growing, environmentally friendly material that helps the planet, whilst the bristles are made from nylon which is not planet-friendly. “Hold on a minute, isn’t the bamboo toothbrush better for the environment than a regular toothbrush, or is this debatable?” “Yes, I think...

A simple question can reveal so much about a person’s mood. That simple expression of interest permits both parties to consider each other interests. Often the question can be asked informally, allowing the person to reply with a neutral “All good here, thanks’ or “Glad you asked…”, which enables the person asked to supply a...

A recent McKinsey report states that, ‘In the future, the most successful organisations will develop the skills of their workforce, inextricably linking capability building with business value, and making talent development a CEO-level priority.’ 2020/21 has been an interesting time. The business environment has become more complex, dynamic and challenging. In the last year, we...

Is your family fed up with the ’10 meal recipe in rotation’ trick? Don’t we miss that early morning £5 demi Cappo, that £4 #starbucks porridge and the £3 #grenadebar. Although, toast and a cup of tea for the 451st day are becoming a little repetitive. Lunch used to be something from #ITSU, a #cocacola and a packet of #Walkerscrisps. Now it’s...

In the recent past, most FMCG businesses have driven growth at a steady pace, but this has changed. Evolving consumer and shopper behaviour, a more competitive environment and evolving channels have meant that our traditional approach to winning with customers is not enough. Besides, customers are upskilling and getting equally good at delivering the elements...

We all shop… that is not in question.  But the new generation now visit the purpose built shopping malls for the ‘experience’, whilst they browse the internet for every day purchases.   The shopping mall has become a visitor attraction with cinemas, restaurants and high street shops all vying for our hard earned cash. This trend...