Situation

The client (a global retailer) had identified the need to review internal existing processes to improve efficiency and outcomes

Task

To understand the existing processes, how well they were working and identify areas for improvement

Actions

Big River Solutions carried out numerous interviews with key internal stakeholders to understand their view of the existing process, as well as gather any thoughts on areas to develop. We then collated all feedback, added our expertise and identified areas that could be quick wins, as well as areas that would need systems development and process creation

Results

One approach across the business to commercial processes

Improved alignment on decision making

Commercial benefits achieved