Some examples of our work

WhatIdentify Potential Actions

Voice of the customer
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The Case Study in Detail

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Task

To understand and prioritise actions that could be undertaken
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Situation

The client had received substantial feedback from their customers that they wanted to fully explore and develop plans to address
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Action

Big River Solutions ran a series of workshops to identify all of the potential actions available, which ones should be the priority and how to implement the actions
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Results

Improved results in following years benchmarking exercise
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