How do you understand your customers’ needs and harness their voice to drive business performance? One way that this can be achieved is to run a Voice of the Customer programme. What is Voice of the Customer (VoC)? Voice of the Customer (VoC) is a term that describes your customers’ feedback about their experiences with […]
The Big River Academy team has many years of experience designing face-to-face learning events.
We are recognised as offering great mentoring and one-to-one training.
We have also embraced new learning techniques as they have become available, and consider ourselves expert at incorporating e-learning where it supports workshops or for remote learning.
We are constantly updating our materials with best practice and up-to-date case studies.