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In a recent report from SHrM, HR professionals were asked to identify existing the skill gaps in their business. 37% of respondents found gaps in the areas of problem-solving, critical thinking, innovation and creativity. 32% of respondents confirmed that the ability to deal with complexity and ambiguity was a weakness, closely followed by 31% of...

A simple question can reveal so much about a person’s mood. That simple expression of interest permits both parties to consider each other interests. Often the question can be asked informally, allowing the person to reply with a neutral “All good here, thanks’ or “Glad you asked…”, which enables the person asked to supply a...

Has empowerment fallen out of favour simply because the word has become a cliche? Companies that don’t promote a decision making culture forget how to make informed decisions but become world-class at making transactional decisions that confirm what is already known. Businesses today have lost the art of creating and following a mesh decision matrix....

A recent McKinsey report states that, ‘In the future, the most successful organisations will develop the skills of their workforce, inextricably linking capability building with business value, and making talent development a CEO-level priority.’ 2020/21 has been an interesting time. The business environment has become more complex, dynamic and challenging. In the last year, we...