Get ready to act on your benchmarking results
Is the time that your annual benchmarking results become available a moment of a business concern?
Benchmarking is a valuable exercise providing important insight into customers’ perspective on a supplier’s performance. It is a way to compare your performance to the industry’s best and identify where you, as an organisation, are both excelling but also falling behind.
However, the real value is accessed by the next steps you take.
What will you do with the feedback and how quickly will you act? Are you confident in the skills required to identify what needs to be done in response? Are you ready to embrace the perspective and input of an independent third party?